How do I know that shopping with you is
safe?
Your Museum Store's shopping engine is built on the Yahoo Merchant Solutions
platform and uses SSL encryption to protect you. SSL (Secure Socket Layer)
is the standard today for for securing online shopping transactions. All
your personal information including credit card number, name and address is
encrypted to ensure it cannot be accessed as it travels through the
Internet. We guarantee your order will be transmitted securely via 128-bit
SSL encryption. You will never have to pay if unauthorized charges appear
on your credit card statement as a result of shopping here.
How do I know that giving my credit card
information to you is safe?
Your credit card information is not visible
or accessible in our order sytem. We receive an authorization code,
and information that tells us whether the address you
entered matches the information on file with the credit card company. We also
get information on whether the CVV code (3-digit number on the back of your
credit card) entered matches what's on file with the credit card company.
This information is used to determine if someone could be using your card
without your consent. In cases where any of the information is
not correct or missing, we will contact you to verify the
purchase.
Will you give my information to other
companies?
Absolutely, positively not. We treat ever piece
of information you provide as 100% strictly confidential.
What information do you need from me?
Why do you need this information?
As part of the order process, you will enter the
following information:
- Shipping address
- Billing Information
- Phone Number
- Email Address
We want the order process to go as smoothly as
possible. We require the billing information to process your credit card and shipping
address to get your purchase to you. We will send you your tracking number
via email. Your phone number allows us to contact
you should we have any issues with completing your order or if we
suspect someone has used your credit card without your knowledge. We will not
contact you by phone unless there is situation that would delay your order or if
you have requested that we contact you. We do not distribute
this information and only use it for the purposes of order processing and
fulfillment.
How do you get my
information?
You will provide your information as part of our
worry-free secure checkout. Once you've placed your items in
the shopping cart, you will begin the checkout process where you
will be prompted for your credit card, billing information, shipping address,
phone number and email address. Remember that we use SSL-encryption in our
checkout process so your information is 100% protected.
What if I need to contact
you?
Contact us at 1-888-264-9199. Or email us at
support@yourmuseumstore.com.
I don't want to place my order online, can I
call you instead?
Sure. Just call us at our toll-free number
above between 8 a.m. - 8 p.m. Central.
